True excellence comes in many forms. For the team at Head To Toes Spa on Sixth Street, excellence is woven through everything they do – and the proof is in their incredible reputation and business longevity.
Head to Toes has been owned for 22 years by Rosa Chiesa and has continued to grow over the years, offering a full range of salon and medispa treatments. Providing top-notch products and services in a beautiful space with unparalleled customer service has always been a guiding force for the business.
“We want every client to know that when they walk through our doors they can put all their troubles away and come in for a service that goes beyond their expectations,” said Chiesa. “We want them to leave already thinking about when they will be back.”
This year, Chiesa partnered with her sister-in-law, Giulia Chiesa – also a long-time esthetician - as a new co-owner in the business, who has an identical philosophy in her approach.
“I have such a strong passion for this industry,” she said. “Becoming partners with Rosa has already been the most amazing experience and I can’t wait to continue to make the business grow together.”
Giulia is herself a provincial instructor in teaching esthetics, which gives the spa a unique advantage in bringing her leadership and skills on board.
The pair are proud of all that the spa offers: highly trained estheticians, a full range of cosmetic laser procedures, a doctor on staff for botox and fillers, an acupuncturist, and a full range of services including facials, waxing, manicure, massage, as well as high-end makeup and medical grade skin care products. And that’s all in a tranquil, 5,000-square-foot spa environment with cutting edge technology and ongoing education and training.
They also add new services over time as new innovation in the industry happens: this year, for example, they’ve added a new laser machine and microblading. But most important to the success of the business, perhaps, is the high degree of customer service that they’ve come to be known for.
“Our assistant spa manager, Sabina Erickson, has been with us for four years and is amazing with her customer service,” said Chiesa. “She treats everyone with the utmost respect and care. Her connection with our clients is extraordinary.” In fact, loyal clients come from not just the local area in New Westminster but throughout the region.
The spa also continues to share its beautiful uptown location with Atefa Hair Design, a unique partnership that has lasted for more than 12 years. The owner of Atefa Hair Design, Atefa Nuri, has been a master stylist for more than 35 years and trained in England at the Morris School of Hair Design and the Vidal Sassoon Academy.
“Our unique partnership with Head to Toes Spa enables us to provide our clients with a truly holistic beauty experience,” said Nuri.
“We really do operate like a team, and she is incredible at what she does,” added Chiesa. “We have everything in one place here with so many services offered.”
The spa can provide unique experiences such as corporate parties, bridal groups, and birthday parties, and all with the same level of care and service as individual clients.
“Excellence for us means being the very best – we want to be the best in everything we do for our clients. We want them to enjoy every minute of their experience.”
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