The more things change, the more they stay the same.
For Clay and Lacey Tierney, the last year has brought plenty of unexpected curves in the road—but it’s also reinforced the values that helped guide them to success as business owners. The pair own Budget Blinds in New Westminster, which serves not just the local community but also Queensborough, Maillardville, Richmond East, as well as parts of Surrey and Vancouver.
Their company has seen phenomenal growth over the last several years, building a reputation that has helped them expand not just their client base but also their team. Now with a staff of three—sales consultants Scott Mason and Dina Diack, plus installer Alec Kachmazof—the company has brought high-quality custom window coverings to hundreds of satisfied clients over the last few years.
“We really just set out to make sure we served every single customer the way we would want to be served,” says Tierney. “And we give them all the education and information they need to make a decision. I believe that even if someone doesn’t buy from me, the decision they make in the future will be based on what I was able to share with them about function, livability, esthetics. We make sure they’re getting information that’s unique to their lives and their homes, and that changes a lot from home to home.”
Though the business had to close its doors for a time, they’ve bounced back and are busier than ever.
“We have a very specific protocol and we’re extremely careful about everything we do—how we carry out consultations, how we work in a client’s home,” he says. “And because people have been home more than usual this year, there’s a definite increase in the interest for finally getting around to some updates or changes that people had maybe been thinking about for a while. So we’ve been kept quite busy, and it’s been great to see the work we do make people feel better and more comfortable in their spaces.”
And while safety is top of mind, customer service always has and always will remain a key priority.
“We want everyone to feel like the quality of the product was exceptional, the communication was exceptional, that across the board their expectations were exceeded in every way.”
So far, it’s working. The word-of-mouth recommendations continue to roll in.
“This is such a great community and really continues to have a small-town feeling to it—when someone likes your work, they tell their friends and they spread the word,” he says. “It’s really an amazing city.”
Tierney encourages people to check out the website and to feel free to reach out for a complimentary consultation to learn about what the company can offer. “People are definitely still surprised by the choices of products, by the services we can provide. I love helping people explore those options.”
For more information, visit budgetblinds.com/newwestminster.