The expert teams at Family Dental Centresgo to great lengths to ensure that every patient is comfortable at all times.
So how do they do it?
According to dentist Dr. Karim Lalani, the key is employing a diverse staff, creating a welcoming environment, and acting on patients’ feedback.
“It’s really about creating an environment where patients feel at home 100% of the time,” he says. “We have a wide range of personalities and cultures that appeal to different people, and we invest a lot into our infrastructure. It’s modern and effective… but it’s also inviting and comfortable.”
At Family Dental Centres’ New Westminster location, Royal City Dental, Dr. Lalani and his team are focused on building long-term, trusting relationships with their patients, regardless of the patient’s age. After all, Dr. Lalani points out, child patients grow into adult patients with children of their own.
“The key to building trust in young patients is to ensure they always understand they’re in control,” Dr. Lalani says. “You’re essentially asking them permission to work on them. Once you have it, never talk down to them, and above all, make sure there are no surprises.”
Growing up in Burnaby, Dr. Lalani opened Royal City Dental when he returned to B.C. after completing a residency at McGill University. Today, Family Dental Centres includes locations in Vancouver, Clayton, Cloverdale, Panorama and, of course, New Westminster.
Deeply connected to the New Westminster community, Dr. Lalani is an active volunteer and youth soccer coach. A father of four, he understands the importance of community involvement.
“Volunteering is fundamental to being part of a community,” says the UBC graduate. “It feels really good to give back—it’s every bit as rewarding as anything you do in your professional or personal life.”