Vancouver International Airport (YVR) is hoping to hear from those affected by the chaotic travel disruptions this past holiday season.
A winter storm had swept across the country in Dec. 2022 and early Jan. 2023, leaving most travellers to deal with delays, cancellations, lost luggage and expensive flight tickets. Executives were recently grilled on the issue in Ottawa, and the airport is now turning to the public for feedback.
The public engagement process will take place in two phases, according to YVR's media release. A mix of methods, such as online forms, virtual focus groups and panels and written submissions will be used to ensure the process is accessible to travellers with varying needs.
The first phase will run from now until Jan. 30, when participants can provide their thoughts on key areas of interest and methods of engagement. They will also be able to register for phase 2. Phase 2 will run from Jan. 31 to Feb. 21 and will be for input on communication, service and support requirements,
Participants are not required to participate in phase 1 in order to give feedback for phase 2.
The airport is also doing a review of its operations with airlines, partners, suppliers and employees, according to the release.
“We know passengers want an efficient experience when travelling, with all the various organizations involved in aviation working effectively together. That is the focus of our comprehensive technical and operational after-action review," said Tamara Vrooman, CEO of YVR.
"We also need to ensure the voice of the traveller is heard. Through this public engagement process we will hear directly from passengers on how they want to be helped and supported, as well as informed, during times of operational disruption.”
A recent Angus Reid Institute survey revealed that most Canadians thought the biggest culprit to blame for the debacle was the weather, followed closely by airlines and rail companies.
To find out more about the process and participate, visit www.YVR.ca/public-engagement. Feedback and recommendations will be shared with the public in the coming months.