Just what is it with the B.C. government when it comes to expensive computer problems? The latest sorry chapter in this seemingly never-ending story was recently uncovered by Carol Bellringer, B.C.’s crack new independent auditor general. And this one is a doozy: a computer system that is five years late, 420 per cent over budget and is so inefficient, and possibly even outdated, that it requires an extra $14 million in annual maintenance.
Bellringer and her team audited the Panorama computer system and uncovered a horror show of cost overruns and errors. As well, they cited a lack of leadership within the ministry and a defensive mindset that shuts out criticism. Operated within the Health Ministry, Panorama is supposed to manage infectious diseases across the country. Five years after it began, the implementation is still not complete and B.C. taxpayers are on the hook for $113 million, and that figure continues to rise.
Perhaps even more alarming is the fact that Bellringer discovered that when the IT company in question (IBM) failed to deliver on the terms of its original contract, it was renegotiated to transfer any financial risk from IBM onto taxpayers.
But this epic computer fail is far from unusual within the B.C. government.
There were huge startup problems with the electronic health initiative (although to be fair, this happened in other provinces as well, notably Ontario), and there have been serious problems with software in the K-12 education system.
And this past spring, Bellringer discovered the problem-plagued Integrated Case Management computer system, which is supposed to help social workers better serve vulnerable children and adults, was never completely implemented.
This is starting to become a very expensive kind of problem, because the government is spending more and more money on computer systems purchased from various IT companies.
In the 1990s, total IT costs were less than $50 million a year. They’ve increased almost tenfold since then and now are nearing a half-billion dollars a year.
No one has come up with the reason why computer problems are happening with mounting regularity. But I suspect a big factor may be that the government doesn’t have the same resources when it comes to assessing IT programs as the companies that are offering them for sale.
In any event, you can bet there will be more expensive computer fails within government in the future. And you can bet that Bellringer – who has quickly established herself as one of the sharpest B.C. auditors general ever – will be all over them.
Keith Baldrey is chief political reporter for Global B.C.
