New West store sets dedicated hours for community’s most vulnerable

With governments asking pharmacies and grocery stores to remain open to the public at this time, a New Westminster store has altered his hours to ensure the most vulnerable have access to what they need.

Beginning on Monday, March 23, the London Drugs store in New West will be open only to seniors and people with disabilities from 8 a.m. to 9 a.m., Monday to Friday, and will also be closing during the week at 9 p.m.

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For now, it will be regular store hours on the weekends. Further to dedicated shopping times for seniors, London Drugs has set up a dedicated resource to help seniors on a one-on-one basis. Caregivers and family members can email SupportSeniors@LondonDrugs.comif they know of a family member who might be isolated and in desperate need of any essential items or medications. More information can be found as of March 20 at

“We are all finding ways to adjust to our new realities and what is critical is that we all do our part to help each other stay as healthy and safe as possible,” said Clint Mahlman, London Drugs president and chief operating officer, in a news release. “In our London Drugs stores we have implemented even more rigorous standards on everything from sanitation and limiting quantities of essential products. Now, we have dedicated a team of staff to support seniors. This is obviously new for us, and there will be learnings as we do our best to help the most vulnerable. Operationally, things are changing rapidly on how we help our customers; having a direct way to help seniors is one more way we can act on the betterment of our communities.”  

London Drugs’ customer care service centre is operating at full capacity and so this email option SupportSeniors@LondonDrugs.comis a new way specifically for seniors to get assistance.  

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