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Fraser Health crisis line now assists people with urgent substance use concerns

Fraser Health is making some changes to improve its access to substance use services following the results of a recent survey.
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More than 2,500 Telus customers in Delta were without landline phone service early Monday morning.

Fraser Health is making some changes to improve its access to substance use services following the results of a recent survey.

The health authority is bolstering the 24/7 Fraser Health Crisis line (604-951-8855 or 1-877-820-7444), previously only used for mental health concerns, to also provide immediate help to those in urgent need of support related to substance use.

Fraser Health is also streamlining access to its services by creating one new phone number for emergency departments, hospital staff and family practitioners to call.

“The data collected in our recent survey has provided powerful insights into how we can better support people who use substances, as well as their families and friends,” said Fraser Health Chief Medical Health Officer Dr. Victoria Lee in a press release. “By identifying where the opportunities are, we can work with our community partners to ensure the services we provide are accessible and appropriate for people as they address their substance use.”

Fraser Health is also adding 22 new spaces to its regional and community-based mental health use advisory committees, and expanding the existing Family Support Services Program to better support family and friends of people with addictions.