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Safety alert: Canada-wide recall issued for treadmills due to fire hazard

You should immediately stop using the treadmill and unplug it.

Health Canada is warning the public about a recall of a brand of treadmills due to a fire hazard. 

Matrix T1xe (TM522), Matrix T3x (TM509), and T3x (TM523) Treadmills are being recalled because the connection between the power cord and socket can be loosened, posing a fire hazard.

As of Jan. 27, the company has received one reported incident in Canada, and no reports of injuries. In the United States, the company has received 58 reports of incidents and no reports of injuries.

The treadmills have a straight power cord, 20 Amp/110V power socket, and no power cord bracket. The serial number is located on the “connecting bar” at the bottom of the machine near the power socket. 

The affected products were sold in Canada from November 2011 to September 2017.

Consumers are advised to immediately stop using and unplug the units and contact Johnson to schedule a service call.

Photo via Health Canada

What you should do

Consumers should stop using and unplug the units and contact Johnson Health Tech North America to schedule a service technician to visit the consumer’s home to install a power cord keeper on the treadmill.

You can contact the company by telephone at 1-866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday.

This is a joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Johnson Health Tech North America. Consumers may view the release by the US CPSC on the Commission’s website.